Returns and exchanges are handled directly through Amazon.

Since your order is placed via our official Amazon storefront, all return requests follow Amazon’s standard return policy.

All Threadmill items are eligible for returns within 30 days of delivery. Please make sure your item is unused and in original condition. To start a return, simply visit your Amazon orders page and follow the return instructions provided.

For more details, visit Amazon’s Returns Center.

If you have any trouble or need help navigating the process, feel free to contact us, we're happy to assist you however we can.