Refund policy

Thank you for shopping with Threadmill.

Return Window

We accept returns within 30 days from the date your order is marked delivered. The 30-day return period begins on the delivery date shown by the carrier.

Condition for Return

Items must be unused, unwashed, and in their original packaging with tags attached, unless the item arrived damaged, defective, or incorrect.

Return Shipping Fee

For returns refunded to the original payment method, a $7.99 return shipping fee will be deducted from the refund amount. Exchanges and store credit do not incur this $7.99 fee. The fee does not apply when the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days from the delivery date. We will cover the return shipping cost and provide an eligible replacement or refund at no additional charge.

Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. Please allow additional time for your bank to post the refund.

Non-Returnable Items

Items marked Final Sale are not eligible for return.

How to Start a Return

Start your return through our online Returns Portal by entering your order number and email address. Follow the steps shown in the portal to select an eligible return option. If you choose a refund to your original payment method, the $7.99 return shipping fee will be deducted from your refund unless the return is due to a damaged, defective, or incorrect item.

Questions?

If you need help navigating the return process, we’re here for you.
Please reach out at sales@threadmillhomelinen.com and our team will assist you.