Shipping policy

Last updated: 7th September, 2026

Processing Time

Orders are generally processed within 1-2 business days after purchase. Processing times may be longer during holidays, promotional periods, periods of unusually high order volume, or when additional order verification is required. An order confirmation does not mean that an order has shipped. Once the order leaves the fulfillment facility, a shipping confirmation with available tracking information will be sent to the email address provided at checkout.

Shipping Rates

Threadmill Home Linen offers free standard shipping on all orders within our supported delivery areas. No minimum purchase amount is required to qualify for free standard shipping, and customers are not charged a standard delivery fee at checkout. If expedited or other premium shipping services are offered in the future, any applicable charge will be clearly displayed before the order is completed.

Delivery Time

After an order ships, standard delivery is generally estimated at 3-5 business days. Delivery estimates are provided for convenience and are not guaranteed. Weekends, holidays, weather conditions, carrier disruptions, high-volume periods, address issues, or other circumstances outside our control may affect actual delivery times.

Shipping Coverage

We currently ship to addresses within the United States, including the continental United States, Alaska, and Hawaii. Available shipping methods and delivery estimates may vary by destination and will be shown at checkout when applicable. Standard shipping remains free for all supported destinations.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the address carefully before submitting an order. If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before processing begins, but address changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Order Tracking

When tracking is available, a tracking number or tracking link will be sent after shipment. Carrier tracking may take some time to update after a label is created. Customers are responsible for monitoring, tracking and ensuring that the delivery location is secure and accessible.

Split Shipments

An order may be shipped in more than one package when items are fulfilled separately. If this occurs, you may receive more than one tracking number and packages may arrive on different dates. You will not be charged any additional standard shipping fee solely because an order is split into multiple shipments.

Carrier Delays, Failed Delivery, and Returned Packages

We are not responsible for carrier delays that occur after a package has been transferred to the shipping carrier. If delivery cannot be completed because of an incorrect or incomplete address, refusal, repeated failed delivery attempts, or another customer-related issue, the package may be returned to the fulfillment facility. Any reshipment options and related charges will be reviewed on a case-by-case basis.

Lost, Missing, or Damaged Shipments

If tracking shows an unusual delay, a package is reported delivered but cannot be located, or the shipment arrives damaged, please contact us promptly with your order number and relevant details. We may ask for photographs or other information so that we can review the issue with the carrier or fulfillment provider and determine the appropriate next step.

Order Changes & Cancellations

Order changes or cancellations may be requested before the order enters processing. Because fulfillment can begin quickly, we cannot guarantee that a request can be completed after an order has been submitted. Once an order has shipped, it can no longer be changed or cancelled. If an eligible shipped order is no longer wanted, the customer may use the Return & Refund Policy after delivery.